Increase AOV and convert more customers with Assisted Shopping

The benefits of in-person shopping, optimized for your online store

People spend 70% more in-store than they do online, because of retail clerks. Clerks have conversations with every customer, understand their needs, and tailor a shopping cart based on their insights. But online, we’re limited to navigation bars, search, and promotions. Until today.

What is Assisted Shopping?

Assisted Shopping allows merchants to ask questions, understand customer needs, and recommend personalized products. These touchpoints provide human contact for customers, giving them the confidence and expertise required to make a purchase.

Convert more sales with the Shoppable Video Quiz

With the Shoppable Video Quiz, you can easily create an engaging custom video quiz to match customers to the right products and recommendations in the moment of highest purchase intent. Merchants see an average sales increase of 17% with the Shoppable Quiz.

Convert more sales with the Shoppable Video Quiz

With the Shoppable Video Quiz, you can easily create an engaging custom video quiz to match customers to the right products and recommendations in the moment of highest purchase intent. Merchants see an average sales increase of 17% with the Shoppable Quiz.

Increase AOV with The Stylist’s assisted shopping experience

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The Stylist

With The Stylist, you can go even further. Tolstoy’s Stylist represents an entirely new approach to eCommerce. The Stylist is a modern way to achieve face-to-face interactions with every single customer, bringing all the benefits of in-store retail associates through asynchronous video chat.

How it works

After adding The Stylist to an online store, viewers can engage with and speak directly to store owners. They can explain what they’re looking for, demonstrate their pain points, and show what they’ve already purchased. Immediately after sending the reply, the store owner is notified and can reply directly back to the customer with a shoppable video.

Face-to-face

It’s simple, effective, and builds emotional connections that would otherwise be lost. Peoples' viewing habits and ability to communicate face-to-face have changed forever, making Tolstoy a necessary muscle.

Stores can now deliver an in-store experience to every visitor, without having to be on the line 24/7.

Try Tolstoy - it's free
TRY IT OUT

Increase AOV with The Stylist

The Stylist is a modern way to achieve face-to-face interactions with every single customer, bringing all the benefits of in-store retail associates through asynchronous video chat.

How it works

After adding The Stylist to an online store, viewers can engage with and speak directly to store owners. They can explain what they’re looking for, demonstrate their pain points, and show what they’ve already purchased. Immediately after sending the reply, the store owner is notified and can reply directly back to the customer with a shoppable video.

Face-to-face

It’s simple, effective, and builds emotional connections that would otherwise be lost. Peoples' viewing habits and ability to communicate face-to-face have changed forever, making Tolstoy a necessary muscle.

Stores can now deliver an in-store experience to every visitor, without having to be on the line 24/7.

Get in touch

Features

Face-to-face personal shopping

Add custom overlay text and insert links to your videos to encourage viewers to visit specific destinations.

Instant video responses

Direct your viewers to chat with a service rep directly from your Tolstoy.

Integrated with your ecommerce platform

Segment customers in Klaviyo based on their responses. Manage customer service requests with our Gorgias integration. Leverage video reviews that you collect with Tolstoy inside Yotpo, and so much more!

Track conversions and ROI

Directly observe the impact of your Tolstoy on your conversion metrics with webhook capabilities.

Who is Tolstoy?

Tolstoy was launched by longtime Yotpo execs who’ve been changing the ecommerce landscape for 10+ years and have now created an entirely new category: Assisted Shopping. Hundreds of companies are using Tolstoy to have asynchronous face-to-face conversations with their customers.

Get in touch

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