The Benefits of Video Chatbots for Your Business
Text chatbots are all the rage for websites looking to offer instant service and human connection to their customers. However, text chatbots are falling short because they are just that—text. Thankfully, there's a better option.
Video chatbots are virtual guides that help your customers find what they need by following a real human's video prompts. The customer feels a stronger connection with the company because they are seeing a real person speak to them and guide them through a personalized experience.
Benefits of Video Chatbots
Add a Face to a Name
Just having a company name and logo isn't enough to build a brand identity. Online multimedia is needed to enrich the customers' interaction with the company. Video chatbots add a face to the name, showing customers they are dealing with real people who are there to help.
Jack of All Trades
Video chatbots can do more than just chat: they can give demonstrations, explain products and services, and guide users to a specific part of the website. That's why video chatbots are great multitaskers, giving customer's one place where they can find everything they need.
Give the People What They Want
Customer service is often limited by the human factor. Limited staff, restrictive time zones, and communication infrastructure costs often get in the way. Now that people are choosing online interactions over phone calls or emails, video chatbots can instantly connect companies to customers using real humans.
Conclusion
What's not to love about video chatbots? Inject some life into your website, drive better engagement, bring in more sales, and lift the load off of your support staff with this new technology.
» Create your own video chatbot: Explore your options on Tolstoy's website
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