Ticket Management
Query, filter, and analyze open and closed support tickets across channels.
Gorgias × Tolstoy
Connect Gorgias to Tolstoy.
Tolstoy supports two related Gorgias workflows. A direct connector gives supported AI agent work access to tickets, customer data, satisfaction scores, and team metrics. A storefront event can request a handoff to Gorgias human support.
Supported work
What your team can do with Gorgias.
Customer Lookup
Find customers by email, view support history, and manage contact data.
Satisfaction & Performance
Review CSAT survey results and team performance metrics.
Tags, Macros & Search
Manage ticket tags, browse macros, and search across tickets and messages.
Try it with your data
Ask in Studio.
Connect Gorgias, then ask Tolstoy to investigate, explain, or prepare the next step.
Studio Gorgias connected
Tolstoy
What would you like to know?
How many support tickets are unassigned right now?
Gorgias
What are the most common complaint themes this week?↖Look up the support history for this customer email.↖
How it connects
What moves between Gorgias and Tolstoy.
See what Tolstoy can use from Gorgias, and which actions it can send back.
Gorgias
Tolstoy- Into Tolstoy
Tickets, customer data, satisfaction scores, and team metrics
- Back to Gorgias
Human-support request event
Setup
Set up Gorgias.
Connect the account your team uses, confirm access, then test one real workflow.
- 1
Choose the workflow
Decide whether the implementation needs agent context, human handoff, or both.
- 2
Connect Gorgias
Add the approved Gorgias credentials in Tolstoy Settings, then Connectors.
- 3
Add the handoff event when needed
Listen for `tolstoy:support-requested` and open the approved Gorgias support experience.
- 4
Test the real entry point
Test agent context and human handoff from the exact theme, headless page, or mobile entry point used in production.
Questions
Questions about Gorgias.
What does the Tolstoy Gorgias connector do?
It gives supported AI agent workflows access to support context. A separate storefront event can request human support.
Can Tolstoy open Gorgias when a shopper needs help?
Yes. The storefront can use the `tolstoy:support-requested` event to start the approved handoff behavior.
Does a headless store need extra work?
Yes. A headless implementation must add and test the Tolstoy shopper entry point and the Gorgias handoff.
Related connections
Build the next part of the workflow.
Connect your stack
Connect Gorgias to the right Tolstoy workflow.
Start in the app, or talk to our team about a complex, headless, or multi-account setup.