Returns Management
List returns, view details, process or cancel returns, and manage flagged shipments.
Loop Returns × Tolstoy
Connect Loop Returns to Tolstoy.
Use Tolstoy with returns management, labels, destinations, and commerce data.
Supported work
What your team can do with Loop Returns.
Draft Returns
Create returns programmatically — add items, set reasons, choose outcomes, and submit.
Labels & Destinations
Generate shipping labels and manage return warehouse destinations.
Commerce Data
Sync products, orders, customers, and inventory for non-Shopify merchants.
Try it with your data
Ask in Studio.
Connect Loop Returns, then ask Tolstoy to investigate, explain, or prepare the next step.
Studio Loop Returns connected
Tolstoy
What would you like to know?
How many returns are pending processing this week?
Loop Returns
Create a draft return for this order with an exchange for a different size.↖Which return destinations are currently active?↖
How it connects
What moves between Loop Returns and Tolstoy.
See what Tolstoy can use from Loop Returns, and which actions it can send back.
Loop Returns
Tolstoy- Into Tolstoy
Return, destination, inventory, and product data in
- Back to Loop Returns
Return, label, routing, cart, and webhook actions out
Setup
Set up Loop Returns.
Connect the account your team uses, confirm access, then test one real workflow.
- 1
Open the Loop Returns connection
Choose Loop Returns from Integrations in the Tolstoy workspace that should own the connection.
- 2
Connect with API key
Follow the API key flow and select the account or workspace your team intends to use.
- 3
Check access
Confirm that Tolstoy can reach the connected account and the data or actions you plan to use.
- 4
Run one real example
Test the workflow from start to finish and confirm the result in both systems.
Questions
Questions about Loop Returns.
What can I do with the Loop Returns integration?
Loop Returns gives the agent full access to your returns operation — process returns, create draft returns, manage shipping labels, configure destinations, and sync commerce data. Use it when you want Tolstoy to help with returns analytics, fulfillment operations, or customer exchange workflows.
Where can my team use Loop Returns?
Use the connection from any Tolstoy workflow that supports Loop Returns tools and data. Available actions depend on the connected account and the workflow you run.
How do I connect Loop Returns?
Open Integrations in the correct Tolstoy workspace and follow the API key flow. Then test one real workflow before rollout.
Related connections
Build the next part of the workflow.
Connect your stack
Connect Loop Returns to the right Tolstoy workflow.
Start in the app, or talk to our team about a complex, headless, or multi-account setup.