What you receive
A shopping-assistance or try-on pilot scoped with your team. Keep order support and returns with your existing support process.
TOLSTOY FOR CUSTOMER EXPERIENCE
Help shoppers choose before they buy.
Help shoppers answer the question that is holding them back. Bring product advice, video and virtual try-on into the shopping journey.
Shopping guidanceIllustrative example
- Shopper question
- Product context
- Helpful next step
HOW OTHER TEAMS USE TOLSTOY
Alef Bet & ORTTU
Alef Bet uses product guidance to help shoppers with questions. ORTTU offers virtual try-on so visitors can visualize a look before they decide.
YOUR FIRST RESULT
Pre-purchase guidance your team can test
Start with one category and the product questions shoppers ask most.
What your team checks
Test product facts, stock and currency for your markets. Agree how a shopper reaches a person and review conversations after launch.
Bring the source files and name the reviewer. Confirm the connections, destination and usage for your first job. Need help with setup? Explore Tolstoy Forward.
THE EVERYDAY WORK
Where Tolstoy fits in.
Answer product questions and guide selection
Use catalog information to answer product questions and guide shoppers toward relevant choices.
Offer virtual try-on on product pages
Let shoppers visualize a product on themselves or an available model as part of the product-page experience.
Use video to answer product questions
Bring existing product demos and education clips into the moments where shoppers need more detail.
YOUR STARTER PACK
Choose one job. Build from the result.
Pick one real job. Bring the inputs, review the first result, then build on what works.
01A GOOD FIRST STEP
Test common product questions
- Bring
- Catalog facts, policies and 20 representative questions.
- Make
- An answer-quality review with missing knowledge.
- Review
- Answers follow the catalog and unsupported claims are flagged.
02TRY NEXT
Pilot try-on on one category
- Bring
- Selected products, eligible source images and current storefront setup.
- Make
- A reviewed experience and test plan.
- Review
- Products, source images and the shopper experience are ready for a small rollout.
Preview the starter brief
Prepare a try-on pilot for this category. Identify suitable products and source-image gaps, show the placement and define the checks before launch.
Opens a draft in Tolstoy. Add your inputs to begin.
03TRY NEXT
Review a conversation sample
- Bring
- A conversation export or sample your team can share.
- Make
- Recurring question themes and three proposed fixes.
- Review
- The themes match the sample and each recommendation addresses a real question.
Preview the starter brief
Review this supplied conversation sample. Group unanswered or confusing questions, cite representative sessions and recommend three product-content or guidance improvements.
Opens a draft in Tolstoy. Add your inputs to begin.
GO A LITTLE DEEPER
Step-by-step playbooks.
MAKE IT YOURS
Start with your products.
Build around your team.
Bring one real brief and the output your team needs. We’ll walk through the workflow, confirm setup and review responsibilities, and discuss the right level of support.
Discuss your first workflow